Presenter: Fonolo
Category: Communication (SaaS) Under the Radar Cloud conference 2010
Judges:
Charles Babcock, Information Week
Ravi Simhambhatla, Virgin America
Sunil Dhaliwal, Battery Ventures
Company Description:
Fonolo enables large companies to rapidly improve the experience of customers contacting their call centers. By adding Fonolo’s intelligent caller interface to their website or mobile application, companies remove the annoyances of phone menu navigation, waiting on hold and data entry. Callers simply click or tap the option they want, and Fonolo’s deep dialing technology connects them directly to the right agent. The company’s award-winning visual navigation service has successfully demonstrated end-user demand and scalability by connecting many thousands of callers since its launch. Fonolo requires no changes to existing infrastructure, enabling companies to quickly leverage the web and the smart phone to optimize customer satisfaction and call center investments.
Fonolo –